The terms below govern your use of SynthEx services. We've written them in plain English. Where legalese is unavoidable, we've kept it precise rather than performative.
By engaging SynthEx ("SynthEx," "we," "us"), accessing our website at synthex.ltd, or paying for any service, you ("Client," "you") agree to these Terms of Service ("Terms"). If you do not agree, do not use the services.
You represent that you are at least 18 years old and have legal authority to enter into binding agreements on behalf of yourself or the entity you represent. Our services are intended for business use only; we do not knowingly contract with consumers acting in a personal capacity.
SynthEx provides AI-powered front-office automation services, including but not limited to:
Exact deliverables, timelines, and acceptance criteria are defined in the proposal or statement of work ("SOW") signed by both parties before work begins. The SOW takes precedence over these Terms in case of conflict on scope, but not on legal terms.
Our published pricing is in U.S. dollars. Setup fees are due in full before work begins. Monthly retainers are billed in advance on a calendar-month basis. Specific payment terms, including invoice cycles and late-payment interest (where applicable), are set out in the SOW.
We accept payment by international payments platform, direct SWIFT wire transfer to our designated business account, and credit/debit card processed through a third-party Merchant of Record. The Merchant of Record handles VAT and applicable sales tax collection where required by law. Specific payment instructions are provided on each invoice.
You are responsible for any taxes, duties, or levies imposed by your jurisdiction on the fees you pay us, except for those we are required to collect and remit through our Merchant of Record.
Invoices not paid within 14 days of the due date are considered overdue. We may suspend services after written notice if payment remains overdue beyond 30 days. See the Refund Policy for refund eligibility.
To deliver the services, you agree to:
Your content stays yours. Logos, brand assets, customer data, recordings, and content you supply remain your property. You grant us a limited, non-exclusive license to use them solely to perform the services.
Deliverables. Upon full payment of all fees due, you receive a non-exclusive, perpetual, royalty-free license to use the configured deliverables (chatbot flows, voice-agent scripts, automation workflows) for your own business operations.
Our methods stay ours. We retain ownership of our underlying frameworks, templates, prompts, training materials, and reusable components. We may reuse non-confidential learnings across engagements.
Third-party tools. Deliverables depend on third-party platforms across categories including conversational AI, voice orchestration, workflow automation, telecommunications, large-language-model APIs, and cloud infrastructure. The specific platforms used in your engagement are identified in the Statement of Work and the Data Processing Agreement. Your use of those platforms is subject to their own terms. We are not responsible for changes in their pricing, features, or availability.
Marketing reference. Unless you tell us otherwise in writing, we may reference your engagement (using your business name and logo) in our portfolio, case studies, and marketing materials. We will not disclose confidential information without your prior written consent.
Each party agrees to keep confidential any non-public business, technical, or operational information disclosed by the other in connection with the services, and to use such information only to perform or receive the services. Confidentiality obligations survive termination of the engagement for three years, except for trade secrets, which remain confidential indefinitely.
This section does not restrict disclosures required by law, court order, or regulator, provided the disclosing party gives the other reasonable notice where legally permitted.
We warrant that our services will be performed in a professional and workmanlike manner, consistent with industry standards for AI consulting and implementation work.
EXCEPT FOR THE EXPRESS WARRANTY ABOVE, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the maximum extent permitted by law.
We do not warrant uninterrupted or error-free operation of AI systems we deploy. AI outputs can be incorrect, incomplete, or unpredictable. You agree to apply human review where the cost of an AI error would be material to your business or your customers.
To the maximum extent permitted by applicable law:
Nothing in these Terms limits liability that cannot be limited by applicable law, including liability for fraud, willful misconduct, or gross negligence.
You will indemnify and hold SynthEx harmless from any third-party claim arising from (a) your use of the services in violation of these Terms or applicable law, (b) content or data you provide, or (c) your products or services that incorporate our deliverables.
We will indemnify you against third-party claims that our deliverables, as delivered and used in accordance with the SOW, infringe a valid intellectual property right of that third party. This indemnity does not apply where the alleged infringement results from your modifications, your combination of our deliverables with other technology not supplied by us, or your continued use after notice of an infringement claim.
By either party for convenience. Monthly retainer engagements may be terminated by either party with 30 days' written notice. No refund is due on fees already invoiced for the then-current month.
For cause. Either party may terminate immediately on written notice if the other materially breaches these Terms and fails to cure within 14 days of receiving notice of the breach.
Effect of termination. On termination, you remain responsible for fees accrued through the termination date. We will hand off access credentials, exports of configurations, and final deliverables within 14 days of the termination date, provided all fees are paid. Sections 5, 6, 7, 8, 9, and 11 survive termination.
These Terms are governed by the laws of the Arab Republic of Egypt, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Informal resolution first. Before initiating any formal proceeding, the parties will attempt in good faith to resolve the dispute through direct discussion. Either party must give written notice of the dispute and provide the other at least 30 days to attempt resolution.
Arbitration. If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms, including its formation, interpretation, breach, or termination, will be finally settled by arbitration administered by the International Chamber of Commerce (ICC) under its Rules of Arbitration. The seat of arbitration will be Cairo, Egypt. The language of arbitration will be English. The arbitral award will be final and binding on both parties.
Limited court relief. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information pending arbitration.
Statutory protections. Nothing in this Section limits any non-waivable consumer or data-protection rights you have under the laws of your country of residence, including the General Data Protection Regulation (EU/EEA) and the California Consumer Privacy Act / California Privacy Rights Act (United States).
We may update these Terms from time to time. Material changes will be notified by email to active clients at least 30 days before they take effect, and posted on this page with a revised "Last updated" date. Continued use of the services after the effective date constitutes acceptance of the revised Terms.
Questions about these Terms can be sent to legal@synthex.ltd. We answer every legal inquiry within 5 business days.